Server Admin

AEserver

Duties and Responsibilities:

The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.

Responsible for the daily operations of the technical support helpdesk (ticket system)

Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket

Manage customers accounts through the internal web system (WHMCS)

Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.

Have the knowledge and understanding of how Linux/Windows web servers are run

Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them

Understand basic SSH commands & RDP tools

Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain)

Ability to security harden, tweak and analyze server issues

Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues

Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards

Ability to setup shared, VPS, Cloud and dedicated hosting packages

Understanding & setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc

Understanding of common software such as Wordpress, Joomla, email marketing, etc

Be responsible for the full technical operations of all servers and systems in the company

Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees.

Consult & suggest to the management on new tools, software and hardware available in them market.

Knowledge, Skills and Abilities required:

Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses (v4,v6), DNS Zone file

Superior knowledge of CentOS, Ubunto, Windows, etc

Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc

Cloud experience to setup, load balance, geo balance, failover setup, etc

Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers.

Experience working in a web hosting company

Strong interpersonal and communication skills.

Strong analytical and problem solving skills under pressure.

Knowledge of customer service standards and procedures.

Ability to create, compose, and edit written materials technical knowledge base for customers.

Strong English (both spoken and written). Arabic and other languages are a bonus.

Bonus/Extra Skills:

Graphic Design skills

A minimum of 1 years in e-commerce, website design, basic programming

Experience in php, html5, mysql, asp, .net and mssql

Prior experience in IT customer support, hosting companies.

Entrepreneur spirit

Note: Training will be provided during the first month