Senior Solutions Consultant

Sprinklr

Job Description

Sprinklr is looking for a pre-sales Senior Solutions Consultant who will partner with Sales and Customer Success on our Large Enterprise prospects & strategic clients. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers.

As a Senior Solutions Consultant you will know Sprinklr s offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve. It will be imperative to partner with sales and customer success to be proactive in uncovering a customer s current and future states in order to roadmap an end-to-end solution. Internal and external stakeholders will view you as a strategic advisor. You will be a clear communicator who can command a room from C-suite down to practitioner. You should be as comfortable in front of a screen as you are with a whiteboard.

Who You Are And What Makes You Qualified:

Solution Consultants will partner with sales to attain their revenue goals by owning the technical win as key member of the account team through:

• Designing compelling solutions to address a customer s key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes.
• Lead and document discovery sessions to understand the clients business objectives and desired outcomes
• Present a vision of the solution, meeting the clients requirements that will drive adoption and growth
• Lead client workshops which may include whiteboarding, Q&A sessions, and trials
• Subject Matter Expertise (SME) in Customer Experience Management
• Keep current on industry trends and competition
• Continuously leverage internal learning and competitive intelligence
• Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr s target market
• Develop a repertoire of client stories to convey the value of Sprinklr s solution to the customer, enabling champions to tell stories on our behalf
• Sharpen the saw on pre-sales skills, as well as participating and attending trade events.
• Collaboration and Administration
• Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution
• Prioritize participation in meetings with the account team and SC team
• Ensure general administration across our systems of record are timely and accurate
• Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution
• Document observations from prospects and customers to influence future product capabilities
• Creates re-usable collateral for the entire global presales team and acts as a mentor to those across other teams.
  
  

Relevant Skills and Experience:

• 5+ years of relevant CX strategy and technical consulting experience
• Experience in a presales role at a SaaS company managing large enterprise customers
• Experience in marketing, advertising, customer care, business intelligence or commerce spaces
• Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media
• Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc.
• Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways