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Experience
5 - 10 Years
Job Location
Education
Diploma, Bachelor of Technology/Engineering
Nationality
Any Nationality
Gender
Male
Benefits
Annual Air Ticket, Medical Insurance, Visa, Travel Allowance, Perks & Benefits As Per Labour Law
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Helios Business Systems LLC is seeking an experienced and highly skilled Senior Service Engineer to lead and support our service operations for industrial printing and CNC cutting machines. The ideal candidate will bring strong technical expertise, hands-on field experience, and proven team management capabilities within the industrial machinery domain.
Key Responsibilities
- Installation, commissioning, servicing, and troubleshooting of large-format printing , including: Eco-solvent printers, UV printers, CNC routers, CO2 laser machines, Fiber laser machines
- Diagnose and resolve complex electrical, electronic, mechanical, and software-related issues.
- Lead, mentor, and manage a team of service engineers, ensuring high service quality and timely issue resolution.
- Plan and oversee preventive maintenance schedules and breakdown service activities.
- Coordinate with customers, vendors, and internal teams to ensure smooth service operations.
- Prepare service reports, technical documentation, and escalation notes as required.
- Support the sales and applications teams with technical inputs, site evaluations, and machine demonstrations when needed.
Desired Candidate Profile
- Minimum 5+ years of hands-on service experience with large-format printers, CNC routers, and CO2 laser systems.
- Bachelors degree in Mechanical/Electrical/Electronics/Mechatronics engineering.
- Strong experience working with industrial machine trading companies is highly preferred.
- Proven experience handling both small-format and large-format printing systems.
- Prior experience in managing and leading a service engineering team.
- Valid UAE driving license is mandatory for customer site visits and field service activities.
Skills & Competencies
- Strong troubleshooting and problem-solving skills.
- Excellent understanding of electronics, control systems, and industrial machinery.
- Leadership and team management capabilities.
- Good communication and customer-handling skills.
- Ability to work independently and manage multiple service activities efficiently.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Process Improvement
- System Diagnostics
- Troubleshooting
- Service Operations Engineer
- Field Service Engineering
- Printing Machine Operations
- Digital Printing
- Inkjet
- CNC Machines
- Machine Technician
- Service En
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Helios Business Systems LLC
Helios Business Systems LLC is a UAE-based solutions provider specializing in advanced printing, cutting, and finishing systems for the advertising, packaging, and graphic industries. We offer a growing portfolio of high-performance machines — including UV printers, digital cutting systems, CNC routers, laser engravers, and print media — tailored to meet the evolving needs of print service providers and creative businesses.
Read MoreRajee Raghavan - HR Manager
PO Box 47523 United Arab Emirates 55164, Dubai, United Arab Emirates (UAE)