Senior Sales Assistant Chanel

Drive both individual and team objectives and be accountable to achieving results

Achieve and exceed sales targets with respective sales mix set by Boutique Manager

Act as a CHANEL ambassador both inside and outside boutique

Support and proactively contribute to KEY actions defined to elevate Boutique and Individual KPI s

Support the overall organization of the boutique with a strong-minded and a positive team approach ( e.g -active participation to team activities, briefing, meetings, etc.)

Collaborate with other Chanel divisions with retail with a particular focus on engaging proactively within Fashion boutiques/teams via defined strategy to seize additional business opportunities.

Support integration of new joiners and act as a key reference demonstrating highest expertise of product knowledge, processes, and handling all client requests.

Deliver the ultimate Chanel experience; Engage and boldly discover client needs, interests, and preferences to develop long-term client relationships and sustain brand loyalty

Deliver exceptional client experience with a unique touch and elevation vs. competition ( e.g - elevate MS and Voice of Client survey scores)

Utilize CRM tools/resources, formalize CRM activities on CRM app, and achieve the CRM objectives.

Strategic planning, preparation, and anticipation on all VVIC Client commercial/non-commercial activities, special occasions, and other client gestures

Daily dedication to My Chanel CRM time towards CRM activities and client outreach initiatives

Share new and creative ideas on nourishing client relationships to elevate client segmentation

Assist in daily operations: floor presence and opening / closing tasks

Ensure CHANEL s policy, procedures, grooming, and behavior are within the highest standards

Check stock levels regularly, participate in inventory management including cycle counts, quality checks, and action any stock issues with stock admin/Boutique Manager

Maintain the boutique according to current visual merchandising standards

After Sales: Client follow-up and liaising effectively with workshop on specific client needs

Punctuality and demonstrating flexibility on schedule as per Boutique s needs

Attendance to all required trainings and efficient completion of all assigned training modules

Executing omnichannel client purchases and client follow-up ( eg Click & collect, CCC emails, etc)