Senior Front Desk Agent

The Arts Club Dubai

The Arts Club Dubai unveils an amazing opportunity for a talented artisan to join our passionate and creative team. Senior Front Desk Agent will be the first person to approach upon arrival to the Club. He/She will be responsible for providing excellent, professional, warm and friendly reception and service to our members and their guests in line with the Club standards. In addition, he/she will handle table reservations, control the flow of members and supervise the assigned station / section. He/She will work with the rest of the team to uphold correct booking policies and other Club rules while delivering courteous service and ensuring strong member recognition at all times.

What Will You Do

Your main duties and responsibilities are:

• Check in guests, match with bookings and accept walk in members and guests if tables are available
• Assist members and guests with changes, special requirements and any other requests as much as possible but without compromising the service flow, and always add notes on the booking
• Make sure members and guests are offered cloakroom service, accept guests possessions and ensure the cloakroom is secure at all times
• Be fully aware of opening times and have a full and up-to-date knowledge of Club s products and services
• Provide a quick and efficient service for all members and guests
• Make sure communication with all relevant parties is clear, consistent and transparent and also ensure flexibility throughout service to maximize guests expectations
• Maintain personal knowledge of all Club s members and refresh your knowledge constantly
  
  

What We Are Looking For

The successful candidate will have the following experience and skills:

• Minimum 2 years experience in same or similar role in luxury hotels or fine dining restaurant
• Excellent level of English, written and spoken
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Have the ability to drive initiatives to increase brand loyalty
• Ability to work long shifts and stand for the extended period of time