Salesforce Administrator Sales

Revolut

About The Role

Our Technology team isn t just one of the best in the industry. It s one of the best in the world. And we re proud of it. It s our driving force our engine.

From building a new financial backend to creating an innovative app, there s nothing they can t do. Our Technology team isn t here to fix legacy systems it s here to build world-class financial features from the ground up that ll be used by millions of people around the world.

Were looking for a Salesforce Administrator wholl be triaging, managing, and resolving end user support cases within the Salesforce system. Youll be assisting the wider Salesforce team with QA, bug testing, and implementation.

This role sits within Revolut s Sales Operations team, which is responsible for driving growth of Revolut Business.

Up to shape the future of finance? Lets get in touch.

What Youll Be Doing

• Administering Salesforce, including managing multiple user setup profiles and roles
• Customising objects, entities, fields, forms, layers, record types, relationships, etc.
• Supporting design and configuring changes to workflows and reports
• Working closely with the solution consultant or technical architect and developers
• Being the first point of contact for end user support cases, responding promptly and escalating when required
• Identifying new opportunities to improve end-use experience and driving the organisation to optimise the CRM platform
• Monitoring performance optimisation, security, maintenance, and management of Salesforce users
• Resolving support tickets relating to business applications and general system issues
• Training and educating team members on CRM processes
• Partaking in bug testing and release Q&A
• Liaising with third-party support to resolve issues and implement new development work
• Developing and maintaining workflows and plugins
  
  

What Youll Need

• 2+ years of experience in Salesforce Sales Cloud and Pardot
• Experience with automation tools (flows, workflows, process builders)
• Experience responding to end user requests and managing support cases in line with SLAs
• Experience configuring fields, page layouts, record types, custom settings, dashboards and reports
• Excellent communication skills
• Solid analytical skills
  
  

Nice to have

• To be a certified Salesforce Administrator or Advanced Administrator