Sales Supervisor-Automotive

Client of Careers International

Sales & Target Achievement

• Achieve personal sales targets and ensure the sales team meets or exceeds agreed monthly and annual targets.

• Motivate, coach, and support the sales team to optimize performance and achieve maximum productivity.

• Prepare and analyze monthly sales reports, including retail, fleet, and individual team member performance breakdowns.

Customer Relationship & After-Sales Support

• Respond promptly to customer inquiries and complaints, ensuring timely resolution and excellent after-sales support.

• Ensure that customers receive high-quality service at every stage of the sales process to build long-term loyalty.

Coordination & Operations Management

• Supervise coordination with the Service Center and Parts Department regarding orders, work in progress, and deliveries through the Sales Coordinator.

• Collaborate with the Sales Manager for updates on new vehicle stock allocation and availability.

• Oversee the work of drivers concerning vehicle registrations, cheque deposits, deliveries, and vehicle collection from the service center.

• In the absence of the Sales Coordinator, perform vehicle receiving inspections to ensure quality and readiness for delivery.

Sales Process & Reporting

• Arrange and conduct vehicle demonstrations and test drives for potential customers.

• Collate and review daily work orders from the sales team, including GTVs and PDI requests, and forward them to relevant departments.

• Supervise and verify sales team documentation, ensuring all paperwork is complete and accurate before submission.

• Prepare and submit weekly and monthly sales performance reports to the line manager.

Showroom Management & Merchandising

• Oversee showroom product displays, promotional setups, and general upkeep to ensure an inviting and professional customer environment.

• Ensure compliance with brand standards in terms of merchandising, cleanliness, and overall customer experience.

Compliance & Administration

• Ensure that all sales activities comply with the companyu2019s Quality, Health, Safety, and Environmental Management System (QHSEMS).

• Carry out any additional tasks assigned by the line manager, consistent with the role and capabilities.