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Job Description
Roles & Responsibilities
To oversee all daily duty locations and responsibilities of Security Officers. Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staff.
- To ensure all Security Officers are aware of and adhering to the company Policies and Procedures.
- Conducts an effective shift hand over, including briefing all staff of relevant events and information, taking possession of departmental property and responsibility for their safekeeping.
- Initiates investigation of crimes committed against property and persons, writes incident and accident reports, monitors investigations to their timely conclusion and ensures appropriate follow-up with guests, visitors, employees, reports and documenting contacts.
- Be correct, secure and courteous in handling any disciplinary or criminal case.
- Observe and report all identified violations of company Policies and Procedures, suspicious activities and criminal acts to Company Management.
- Responsible for the security of the Hotel s assets including but not limited to guests, colleagues, contractors and visitors.
- Observe and report to company management all identified security hazards.
- Maintain a high level of discipline & punctuality along with regular attendance as required by the standard.
- Record all observed incidents on a daily log of incidents and submit same to Company Management.
- Conduct locker checks in line with Human Resources when requested.
- Coordinate functions with other security staff or external agencies such as Police, Civil Defense and other government departments, promoting good will with them.
- Be alert for any unusual packages, guests or vehicles, taking appropriate action if located.
- Be thoroughly familiar of the property layout, design, entry and exit points.
- Ensure that the Security Control Room and Fire Control Rooms are never left unattended.
- To attend regular training within the department.
- Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thoroughfares.
- Attend to all guest inquiries and requests immediately, with respect and to a high standard of customer service.
- To strictly adhere to the hotel s policy on confidentiality and ethics.
Desired Candidate Profile
Security supervisor license from SIRA Dubai
- Excellent communication both written and oral in English
- Ability to be self-motivated, organized and demonstrate good team work
- Customer driven, culturally adaptable, communicates well and works with all level of people
- Good Computer literacy (Microsoft applications)
- Pro-active approach, and the ability to meet deadlines
- Minimum of 5 years experienced in a Security Supervisor role within a 5 Star Hotel or similar industry
Company Industry
Department / Functional Area
Keywords
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InterContinental
As the world s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you d like to embrace a world of opportunities, we d like to welcome you to the world s most international luxury hotel brand. The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.