Retail Sales Associate

Hyatt

Main Duties And Responsibilities

Customer Service

• Ensure that all interactions with guests are engaging and align with the parks brand promise.
• Handle guest inquiries and feedback in a courteous and efficient manner, ensuring any issues are resolved satisfactorily.
• Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.
  
  

Financial

• Maximize sales through effective product knowledge and upselling techniques.
• Assist in managing inventory and resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance the shopping experience and improve productivity.
  
  

Operational

• Maintain cleanliness and organization in the retail outlet and kiosks.
• Ensure all merchandise is properly displayed and stocked.
• Conduct regular inventory checks and assist in restocking as needed.
• Operate the point of sale system and handle transactions accurately.
• Be flexible and adapt to different roles and tasks within the retail department.
• Ensure all retail areas are safe and adhere to park guidelines.
  
  

Personnel

• Work closely with other retail staff to ensure a cohesive and enjoyable guest experience.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Adhere to the parks grooming and appearance standards, ensuring a professional and approachable image.
  
  

Other Duties

• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct uniform and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to staff meetings and training sessions.
• Support the implementation of the parks values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Guest Services Team Leader or Department Management.
  
  

Occasional Duties

• Assist in carrying out inventory of retail merchandise.
• Perform other reasonable duties and responsibilities as assigned.
  
  

Retail sales experience, preferably in theme park or resort environments

Ability to handle cash transactions and use POS systems

Experience in upselling and product recommendations

High reading, writing, and oral proficiency in the English language