Restaurant Operations Manager ACCOR

What you will be doing:

• Ensure a high level of customer satisfaction by monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally..
• Develop and implement training programs to enhance staff skills, product knowledge, and service standards.
• Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs..
• Manage, motivate, and mentor restaurant staff, including servers, kitchen staff, and front-of-house personnel, to ensure exceptional customer service and a positive work environment.
• Provides input to forecasting and budgeting requirements for the restaurants.
• Collaborate with chefs and culinary teams to develop and update menus, pricing strategies, and daily specials to enhance the dining experience and profitability..
• Coordinates all restaurant needs with other related departments and department heads.
• Collaborate with marketing teams to execute promotional campaigns, events, and marketing strategies to attract and retain customers drives guest satisfaction ratings and drives revenue performance for all outlets through establishing revenue targets per restaurant.
• Responsible for the performance appraisals of the restaurant management team.
• Ensure the restaurant's physical appearance is well-maintained, addressing repairs and maintenance as needed
• Ensures that all corporate set guidelines and brand procedures are followed and executed as required.
• Controls and manages supplies required in each outlet and come up with plans to reduce breakage.
• Builds strong teams and encourage collaboration.
• Leading by example and provides regular and focused performance feedback, thus creating a dynamic team.

Your experience and skills include:

• Bachelor s Degree in Hospitality Management (preferred), or related field.
• Minimum of 2 years experience in managing a food and beverage service operation is required.
• Exceptional communication and interpersonal skills.
• Excellent computer software skills required (Word; Excel; Outlook etc.)
• Ability to speak and write English fluently.
• Ability to lead with a perspective in a culturally diverse and dynamic environment.
• Knowledge of the principles and processes involved in organizational planning, coordination and execution. This includes resource allocation, work force planning and management and leadership techniques.
• Knowledge of the principles and processes for providing personalized services, quality service standards, and guest satisfaction.