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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Responds positively to Reservation Inquiries, cultivating future Sales Leads.
- Provides Prompt and Efficient Service while maintaining FIVE's luxurious standards of service.
- Always verifies the Understanding and Adherence to FIVE s Policies and Procedures.
- Trains the Team to Respond to all Customers in a highly professional manner, ensuring Accurate Reservations.
- Ensures that the Team maintains a high level of Guest Telephone Contact Skills, promoting FIVE through Next-Level Upselling skills.
- Is fully conversant with all Business Segments, Rates, Offers, and Promotions.
- Empowers the Team to follow Standard Operating Procedures (SOP) and Achieve Targeted Results, including higher quality calls, lower response time, higher number of calls and emails handled, improved accuracy, and impeccable reservations records, while Adhering to Safety Standards.
- Maximises Room Revenues and creates Additional Revenue by utilising effective Upselling Techniques and following established strategies.
- Identifies Sales Opportunities for Revenue Generation through individuals, corporate accounts, wholesalers, and travel management companies.
- Ensures all agents are equipped to answer Internal and External Phone Calls promptly and efficiently, achieving Sensational Outcomes for all Guest queries and room reservation requests.
- Supervises the Team to maximise Guest Satisfaction and Comfort, delivering a positive and timely response to Guest Inquiries and problem resolution.
- Takes responsibility for Duties and Tasks assigned to the role, ensuring all work is carried out in a timely and professional manner with a bold and FIVE-Styled Mindset.
- Delivers on Departmental Plans and Objectives, supporting FIVE s Initiatives and achieving Targets.
- Collaborates with immediate reports to Control Costs and Inventory, attaining industry-leading Productivity and Performance levels.
- Builds and maintains Effective Working Relationships while promoting FIVE s Culture and Values, and elevating the Vibe at FIVE.
Desired Candidate Profile
The Candidate
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A Can-Do! Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Reservations Team as Reservations Managerspan will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
What We re Looking For
Previous experience as a Reservations Manager in a Luxury Hotel environment.
A hands-on attitude, fuelled by a Can-Do! Spirit.
An Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow FIVERs.
Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
Impeccable communication skills, both verbal and written, with fluency in English (German and additional languages are a Plus).
A Proactive Nature, coupled with an impressive Work Ethic, ensuring that every aspect of the Operation is curated to perfection.
Company Industry
Department / Functional Area
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Five Hotels and Resorts
An Exhilarating Opportunity Are You Ready for a Daring Challenge with The World s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining FIVE-Star Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves.
https://careers.fivehotelsandresorts.com/jobs/Careers/613500000064344535/