Reservations Agent
Accor Group
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Location: UAE
Location: Dubai
Industry: Hospitality / Travel
Function: Reservations / Guest Services
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You ll Do
* Respond promptly and professionally to reservation inquiries and booking requests
* Enter rooming lists and maintain accurate records in the system
* Maximize revenue through up-selling and recommending property services
* Provide guests with detailed information on facilities, amenities, and promotions
* Handle special requests and ensure preferences are recorded accurately
* Collaborate with front office and other departments for smooth guest arrivals
* Maintain knowledge of hotel policies, rates, and promotions
Ideal Profile
* Guest-focused personality with excellent communication skills
* Previous experience as a Reservations Agent or similar role is an advantage
* Familiarity with Opera or related reservation systems preferred
* Strong interpersonal and problem-solving abilities
* Fluency in English; additional languages are an asset
* Organized, detail-oriented, and capable of working in a fast-paced environment
Company Industry
Department / Functional Area
Keywords
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