Reservation Agent (Saudi Only) ACCOR

• Handle enquiries for bookings vi phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

• Experience in a similar reservations environment, alternatively, customer service experience is required, preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA Cloud preferred.
• Fluent orally & verbally in English, with other languages well regarded.
• Experience providing prompt and efficient service including upselling advantages.

Your team and working environment:

• Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand s unique sense of joie de vivre with the very best of the local.