Regional IT Support Analyst

Talentmate

Responsibilities

• Provide IT support to end-users via phone, email, or in person across the region.
• Diagnose and troubleshoot hardware and software issues efficiently and effectively.
• Install, configure, and maintain software applications and operating systems.
• Ensure data integrity and system security by implementing safety measures and schedules.
• Collaborate with local teams to understand specific IT needs and provide tailored solutions.
• Develop and implement IT policies, standards, and procedures at a regional level.
• Coordinate with the central IT team for higher-level support and infrastructure upgrades.
• Maintain an inventory of IT equipment and ensure appropriate asset management.
• Provide training and support on the use of IT resources and applications.
• Monitor system performance metrics and take proactive actions to ensure optimal performance.
• Prepare detailed reports and documentation for all support activities and incidents.
• Stay updated with the latest technology trends and continuously enhance technical skills.

Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• Proven experience in an IT support role with regional responsibilities is required.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Excellent troubleshooting skills with hardware, software, and network-related issues.
• Ability to communicate technical information effectively to non-technical users.
• Experience with network and server management, including active directory and VOIP.
• Capacity to work independently and manage multiple issues in a fast-paced environment.