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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at ibis Hotel Amman as a Front Desk Reception Agent, where you will be at the forefront of our guest experience.
Job Duties Include :
- Consistently offer professional, friendly and engaging service
- Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
- Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow departmental and hotel policies, procedures, service and safety standards
- Other duties as assigned
What s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling
Desired Candidate Profile
Your experience and skills include:
- Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
- Previous experience in a similar role within hospitality is a must
- Previous Property Management System (PMS) experience an asset
- Proficient in the English language (verbal & written), second language an asset
- Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Receptionist
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IBIS
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.