R E C C Manager

FedEx

JOB DESCRIPTION R.E.C. C Manager

1 Job Identification

Corporate Unit: FEDEX Logistics

Division: Global Air Freight

Group: Global Aerospace Logistics

Location: TBD

Reporting to: Disciplinary AOG Desk Manager

Functional Global Engines Product Manager

Function: RECC

Job Title: RECC Manager

2 Main Missions

There are 2 main missions:

2-1 Customer & Quotation Management: The RECC Manager handles engine quote

requests and supports outside sales with customer inquiries. He/She ensure all

documentation is accurate, respond promptly to engine shipment needs, and provide

excellent customer service.

2-2 Operational Management: The RECC Manager ensures the smooth handling of aircraft

engine coordinating with all the stakeholders involved. They work closely with AOG desks,

monitor shipment flows, and contribute to quality and process improvement initiatives.

3 Accountabilities & Interactions

Customer Relation Key Outcomes:

Answer & Handle customer engine quote requests

Provide accurate multiple shipping solutions in a prompt manner

Negotiate with suppliers (airlines & truck companies) & internal network (FXL

network) if necessary to provide the best rates

Representing the client to carriers and FXL network

Inform the customer in real-time

Provide excellent customer service

Track & identify trends & opportunities

Monitor sales margins

Strict compliance of Aero-Lift rules

FXL l Global Aerospace Logistics l Job Description l RECC MGR l Release 1.0 5/30/2025

Operational Key Outcomes:

Update operational instructions for Hand-Over to AOG Desk

Adhere to client-specific operational procedures (SOP)

Work closely with AOG Desk on each engine file

Monitor engine files in F.A.S.T in accordance with KPIs

Ensure the green-light process is being followed (engine checklist & pictures

completed with truck companies & updated in F.A.S.T)

Control administrative documents, forms related to the transport of goods, and

content.

Support issue resolution and manage dispute cases.

Inform Global Product Manager of any required IT updates (ex: engine catalog,

airlines database)

External Interactions:

Customers (External and/or Fedex Airlines)

Carriers

Suppliers

Internal Interactions:

Global Engines Product Manager

AOG Desk Manager

AOG desk Supervisor

AOG Back Officers

FXL Network organization & branches (Sales, Pricing & Operational Teams)

4 Required Competence

4-1 Knowledge

Business English (read, written, spoken)

Knowledge of Aerospace Logistics (specifically in aircraft engines, including

handling, shipping, and regulatory requirements)

Familiarity with rate building and quoting tools

Spanish/Dutch/German/Italian/Portuguese is a PLUS for CDG

Arabic/ is a PLUS for DXB

Chinese / Japanese/ Korean/Thai is a plus for MNL

Spanish/Portuguese/French is a plus for MIA/DFW

Mastery of international air transport regulations (Incoterms/Customs Rules)

Knowledge of computer tools

FXL l Global Aerospace Logistics l Job Description l RECC MGR l Release 1.0 5/30/2025

Operational Key Outcomes:

Update operational instructions for Hand-Over to AOG Desk

Adhere to client-specific operational procedures (SOP)

Work closely with AOG Desk on each engine file

Monitor engine files in F.A.S.T in accordance with KPIs

Ensure the green-light process is being followed (engine checklist & pictures

completed with truck companies & updated in F.A.S.T)

Control administrative documents, forms related to the transport of goods, and

content.

Support issue resolution and manage dispute cases.

Inform Global Product Manager of any required IT updates (ex: engine catalog,

airlines database)

4-2 Skills

Attention to detail and documentation accuracy

Excellent communication and coordination

Strong negotiation skills with customers and suppliers

Data analysis and margin tracking

Adherence to SOPs and Compliance Rules

Respect and apply the company's Quality, Hygiene, and Safety rules.

Convey a positive brand image to clients.

Adherence to procedures and organization of the service (schedules, break

times, holidays).

Good command of written and oral communication

4-3 Personal Qualities

Customer service orientation (internal and external)

Initiative and problem-solving mindset

Teamwork orientation

Organizational skills

Reactivity and proactivity

Good interpersonal skills

Sense of responsibility

FXL