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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Audit Quality Monitoring Evaluate and validate the accuracy of monitoring scores, reviews, and assessments.
- Trend Analysis Conduct focused investigations into trending issues, recurring defects, and performance gaps.
- AI Interaction Auditing Review and monitor LLM/GPT agent outputs for accuracy, tone, and compliance with guidelines.
- Reporting & Insights Prepare clear, data-backed reports of audit findings, trends, and improvement opportunities.
- Calibration Leadership Facilitate calibration sessions to ensure alignment across quality evaluators and operational teams.
- Special Projects Execute targeted analyses, pilots, and quality initiatives to address specific business needs.
- Action Planning Collaborate with stakeholders to develop and track corrective action plans based on audit results.
- Proven experience (2-4 years) in quality auditing, quality assurance, or customer experience roles.
- Strong analytical skills with the ability to interpret complex datasets.
- Excellent written and verbal communication skills.
- Familiarity with AI/LLM (Large Language Model) evaluation and monitoring is a plus.
- Strong attention to detail and organizational skills.
- Ability to lead discussions, provide constructive feedback, and influence stakeholders.
- Proficient in using QA tools, CRM systems, and reporting dashboards.
- Proficiency in Microsoft Excel/Google Sheets
Desired Candidate Profile
- Proven experience (2-4 years) in quality auditing, quality assurance, or customer experience roles.
- Strong analytical skills with the ability to interpret complex datasets.
- Excellent written and verbal communication skills.
- Familiarity with AI/LLM (Large Language Model) evaluation and monitoring is a plus.
- Strong attention to detail and organizational skills.
- Ability to lead discussions, provide constructive feedback, and influence stakeholders.
- Proficient in using QA tools, CRM systems, and reporting dashboards.
- Proficiency in Microsoft Excel/Google Sheets
Company Industry
Keywords
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tabby
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
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