Quality Assurance Officer Dubai, UAE

AlFuttaim

Position Overview
The Quality Assurance Officer Dubai, UAE will be responsible for monitoring and improving standards in complaint handling and customer experience. The role requires strong analytical skills, process knowledge, and reporting expertise to ensure compliance with policies and deliver high-quality outcomes.

Location: UAE
Location: Dubai
Industry: Banking
Function: Quality Assurance / Control
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

What You ll Do

* Conduct quality assurance checks on complaint handling, correspondence, and case resolution
* Analyze complaints to ensure compliance with policies and procedures
* Assess the accuracy of decisions made by complaint handling teams and evaluate resolution quality
* Provide constructive feedback and recommendations for improvements
* Develop systems and processes to manage and analyze data efficiently
* Research methods to improve data usage for decision-making
* Prepare and present MIS reports and findings to stakeholders

Ideal Profile

* Background in banking, workflow processes, or customer service environments
* Experience in call center operations and customer experience management
* Strong Excel and reporting skills for data analysis and presentation
* Ability to deliver meaningful feedback and drive quality improvements
* Excellent communication, organizational, and problem-solving skills

Why Join Us

* Opportunity to play a key role in enhancing customer experience standards
* Exposure to quality assurance processes in Dubai s banking sector
* Competitive salary with career growth opportunities
* Collaborative work environment with a focus on service excellence