Quality Assurance Executive

AccorHotel

Key Responsibilities:

• Conduct regular inspections and audits of hotel facilities, including guest rooms, public areas, food and beverage outlets, and back-of-house operations to ensure quality and hygiene standards are maintained.

• Evaluate guest service standards and identify areas for improvement by reviewing guest feedback, complaints, and service delivery processes.

• Develop, implement, and monitor quality control procedures and policies in line with brand and regulatory requirements.

• Collaborate with various departments (housekeeping, front office, food & beverage, maintenance) to ensure compliance with quality standards.

• Provide training and guidance to hotel staff on quality assurance practices, customer service, and operational standards.

• Prepare detailed reports and documentation on audit findings, including corrective action plans and follow-up activities.

• Coordinate with external agencies and regulatory bodies for inspections and certifications.

• Keep updated with industry best practices and implement continuous improvement initiatives.

• Monitor competitor hotels to benchmark service quality and implement innovative practices.

• Assist management in setting quality objectives and strategies aligned with overall business goals.