Product Design Lead AI Assistant And Conversational

Agoda

The Role

We re looking for a Product Design Lead to join our AI Assistant team and shape the future of conversational travel experiences. This hybrid role blends hands-on product design with light team leadership, managing a small group of 2 3 talented designers.

You ll lead the UX strategy for AI-powered interactions like smart chat, trip planning, support automation, and contextual travel recommendations. You ll also mentor designers, collaborate closely with product and engineering, and help evolve our design culture across the organisation.

What You ll Do

Design & Execution

• Lead the end-to-end design of AI and chat-based experiences across web and app
• Translate complex AI capabilities into clear, helpful user flows and intuitive interfaces
• Create prototypes and flows that balance clarity, trust, and speed for our users
• Drive UX and visual design quality within your scope, while aligning with Agoda s broader vision
• Partner with Design Leadership, Product managers, Engineers, Researchers, Analysts and Content designers to shape what we build and how we build it
• Use data-driven insights, research, and industry best practices to align on design direction.
  
  

Leadership & People

• Manage and mentor a small team of 2 3 designers, focusing on growth and creativity
• Provide regular feedback, run critiques, and support career development
• Help scale design culture, systems, and quality through org-wide design initiatives
• Act as a thought partner to senior stakeholders across Product, Data Science, and Engineering
  
  

What You ll Bring

• 7+ years of experience in product or interaction design, with proven hands-on craft
• Experience designing for conversational interfaces, chatbots, or AI-powered systems
• A strong portfolio showing user-centered thinking and high-quality execution
• Ability to simplify complexity through clear information architecture and interaction flows
• Experience leading design discussions and collaborating cross-functionally
• Mentorship or light people management experience is a plus
• Familiarity with LLMs, natural language UX, or multimodal interactions is a bonus
• A data-informed mindset with experience using research, analytics, and best practices to guide design decisions and validate ideas with cross-functional teams
  
  

Bonus Points

• Background in voice UX, multimodal interfaces, or customer support tools
• Experience with localisation and designing for multilingual audiences
• Familiarity with personalisation engines or recommendation systems
• Prior experience in travel, e-commerce, or large-scale B2C platforms