Order Taker-Room Service

M venpick

Job Description
We are seeking a friendly and efficient Order Taker for our Room Service department in Baghdad, Iraq. As an integral part of our hospitality team, you will be responsible for ensuring guest satisfaction by accurately taking and processing room service orders.
• Attends training sessions as per instructions of the immediate Supervisor, i.e. guest care, telephone manners, up-selling, entering guestrooms, etc.
• Works as per Room Service duty schedule.
• Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.
• Performs cashier duties, if the situation calls for.
• Takes reservations for other outlets during break times, if the situation requires.
• Ensures her own pleasant appearance (condition of uniforms) and grooming.
• Works (hands on) with the team to prepare the daily service mise en place.
• Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
• Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
• Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Attends all meetings and briefing sessions to maintain open communication within the assigned team.
• Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
• Flexible to work in other areas when required by the immediate Supervisor.
• To report any equipment failures/problems to the Maintenance Department.

Qualifications
• High school diploma or equivalent
• Proven customer service experience, preferably in hospitality or food service
• Excellent communication skills in English; proficiency in Arabic is highly desirable
• Strong attention to detail and ability to multitask in a fast-paced environment
• Basic math skills for handling financial transactions