Operations Manager

Majid Al Futtaim

Employer Active

Posted 4 hrs ago

Experience

2 - 3 Years

Education

Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


Job Details
Location: UAE
Location: Dubai
Industry: Hospitality / Travel
Function: Operations
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

What You ll Do

* Develop, implement, and enforce SOPs in line with UAE laws and safety protocols
* Conduct audits, manage risks, and ensure strict compliance with safety and operational standards
* Oversee staffing, supervise Duty Managers, and ensure smooth daily operations
* Deliver a world-class guest experience, resolving escalated issues and improving service based on feedback
* Identify opportunities to increase revenue and optimize KPIs such as revenue per guest and transaction value
* Collaborate with Finance, Marketing, and Events teams to support promotions and seasonal activations
* Lead and motivate teams through performance reviews, training, and morale-building initiatives
* Produce operational reports, analyze data, and provide strategic recommendations for long-term success

Ideal Profile

* Bachelor s degree in Business, Hospitality Management, or related field preferred
* Minimum 2 3 years of operations management experience in hospitality, entertainment, or customer-focused industries
* Proven ability to manage audits, enforce SOPs, and lead multicultural teams
* Energetic, process-driven, and people-focused leader with strong problem-solving skills
* Proficiency in Microsoft Office and data analysis tools
* Strong communication skills with the ability to collaborate across departments

Company Industry

Department / Functional Area

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