Operations & Guest Relationship Officer Short-Term Rentals
CS Outsource
Employer Active
Posted 15 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Manage guest communication, inquiries, and support across platforms (Airbnb, Booking.com, WhatsApp, calls, etc.)
Meet guests for in-person check-ins/check-outs as required
Coordinate cleaning, maintenance, and property inspections to ensure standards are met
Oversee property readiness before guest arrivals (supplies, condition checks, staging)
Handle guest issues, complaints, and special requests in a professional manner
Work with internal teams to ensure smooth operational flow and timely guest responses
Support onboarding of new units -inventory, photography coordination, set-up checks
Maintain guest records, booking calendars, and reporting logs
Help ensure compliance with Dubai Tourism / DTCM holiday home regulations
Liaise with vendors, cleaners, building management, and maintenance teams
Desired Candidate Profile
Must be based in Dubai and able to work on-site in the client s office
Prior experience in short-term rentals, hotel hospitality, real estate, or guest services
Strong English communication (written & spoken) -Arabic is a plus
Professional, polished, and guest-centric attitude
Comfortable handling in-person and digital guest interactions
Strong organizational and problem-solving skills
Valid UAE driving license is preferred (not mandatory but a plus)
Familiar with PMS or STR tools (e.g., Guesty, Hospitable, Airbnb app) preferred
Company Industry
Department / Functional Area
Keywords
- Operations & Guest Relationship Officer Short-Term Rentals
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CS Outsource
About the RoleWe are looking for a proactive and service-focused Operations & Guest Relationship Officer to join our team in Dubai. This role is ideal for someone who thrives in guest-facing environments, excels in communication, and enjoys being hands-on with daily hospitality and property operations.You will be representing the company on-site and ensuring a seamless guest experience from check-in to check-out-while supporting backend operations, vendor coordination, and property readiness.