Job Description

Roles & Responsibilities

The Role

We are looking for an Operational Risk Manager in the First Line of Defence who will be responsible for supporting the functions in managing end to end operational risks for myZoi. The individual will be responsible for supporting and executing the first line of defence and ensures effective implementation of Operational Risk Framework (under the Enterprise Risk Management Framework), process controls and governance within the country.

RESPONSIBILITIES:

Process Ownership

Identification and management of the end-to-end processes and associated risks for the activities carried out by the business.

Implementing CAS (Control Assessment Standards) to monitor the effectiveness of the controls and standards governing the end-to-end process.

Escalating significant risks and issues, to the Process Owners, relevant Risk Framework Owners or Policy Owners and the CRO.

Business

Support myZoi in maintaining an awareness of the wider business, economic and market environment conditions.

Continuously support in evaluation and identification of operational risk implications of business strategies and programmes and provide guidance on any operational risk remediation actions.

Understand processes and devise change in control design via Risk and Control Self Assessment (RCSA).

Work toward minimising systemic product and process risks by considering the design of the product features, implementation of process robustness, appropriateness and performance monitoring

Processes

Responsible for ensuring adherence to specified BAU operational risk deadlines, along with the consistent execution of Control Standard Testing and Key Control Indicators for relevant processes.

Responsible for being a key escalation recipient for the business for all operational risk related incidents and queries that arise.

Responsible for ensuring that Risk Register for myZoi is up to date at all times and reflects the controls needed for local and regulatory requirements captured in the Obligations Register.

Ensure risk ownership of residual risk evaluations and associated remediation activities.

Responsible for coordinating with stakeholders and increase transparency and share key developments, learnings and best practices.

Responsible for supporting in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence.

Ensure appropriate control mechanisms are implemented and approved where required in the processes.

Risk Management

Support in evaluation and identification of operational risks for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks.

Responsible for raising awareness of business controls, governance and supervision responsibilities amongst relevant staff in the country and ensure an appropriate culture amongst all staff in this regard.

Responsible for ensuring compliance with policies which impact operational risk. Challenge processes, procedures, and policy if there is an opportunity for efficiency and control improvements.

Responsible for speaking out on emerging risks for the businesses in the country.

Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for myZoi team.

Governance

Support segments/functions in ensuring adequate governance and oversight of operational risk through the escalation and appropriate resolution of risk exposures to the Executive Risk Committee (ERC) as required.

Responsible for escalation of issues, blockages, challenges and trends to the Chief Risk Officer, as required.

People and Talent

Our Ideal Candidate

In-depth knowledge on financial service products including store value facility, retail payment services and consumer protection

Knowledge on technology and ICS standards including AI used for building financial services will be an added advantage.

Academic or Professional Education/Qualifications, i.e. standards required for role

Licenses and Certifications/accreditations will be an added advantage

Experience in Operational Risk, Credit &/or Market Risk, Assurance, Audit

8 to 10 years of experience in related industries

Operational Risk Manager
myZoi

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