Manager - Tadbeer Center Pioneer Vision Group - SOLE PROPRIETORSHIP L.L.C

Operations Management:

• Oversee the day-to-day operations of the Tadbeer Center.
• Ensure all services (recruitment, visa processing, orientation, etc.) are delivered efficiently and in compliance with government regulations.
• Coordinate with the Ministry of Human Resources and Emiratisation (MOHRE) for updates and regulatory compliance.

Team Leadership:

• Manage and supervise the performance of administrative and support staff.
• Train team members on Tadbeer procedures, customer service, and legal compliance.
• Set targets and KPIs for the team and monitor performance.

Customer Service & Relationship Management:

• Ensure a high standard of customer service is maintained.
• Handle complex customer queries, complaints, or escalations professionally.
• Develop and maintain strong relationships with clients, suppliers, and regulatory bodies.

Compliance & Documentation:

• Ensure proper documentation and records are maintained for all domestic worker transactions.
• Keep abreast of updates in UAE labor laws and Tadbeer policies.

• Sales & Business Development:
• Identify new business opportunities and strategies to increase revenue.
• Monitor market trends and competitor activities.

Reporting:

• Prepare regular reports on sales, service delivery, staffing, and compliance for senior management.
• Analyze operational data to suggest improvements.