Managed Services Solutions Leader
Dimension Data / NTT ltd
Posted on 12 Dec
Send me Jobs like this
Experience
8 - 15 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Design and package managed services offerings across:
- IT Infrastructure Operations (NOC/NMS)
- Cybersecurity Operations (SOC/MSSP)
- Cloud Managed Services (Azure, AWS, Hybrid)
- Application Managed Services (AMS)
- Application Testing / QA Managed Services
- End-User Services / Workforce Support
- Develop end-to-end service catalogs, SLAs, KPIs, service tiers, runbooks, and operational workflows.
- Align offerings with NTT DATA s global frameworks, best practices, accelerators, tooling, and automation platforms.
- Build blended onshore/offshore operational models leveraging global delivery centers.
- Lead multi-tower solutioning for complex enterprise managed service opportunities.
- Build custom architectures, costing models, pricing structures, and transformation roadmaps.
- Support the sales cycle: RFP/RFI responses, client presentations, negotiations, and solution defense stages.
- Articulate TCO reduction, operational efficiency, automation gains, and strategic value.
- Design transition and transformation plans for multi-year managed service contracts.
- Define AMS offerings covering incident, enhancement, release management, DevOps support, and performance monitoring.
- Map application portfolios, identify modernization opportunities, and outline delivery models (ITIL/DevOps/Agile).
- Work with clients to optimize application footprints, reduce technical debt, and improve application stability.
- Align AMS offerings with global NTT DATA application service capabilities (legacy, ERP, cloud-native, integration, etc.).
- Design managed testing services including:
- Functional testing
- Automation testing
- Performance testing
- Security testing
- Regression and continuous testing models
- Utilize NTT DATA s global QE accelerators, frameworks, automation suites, and offshore testing labs.
- Define service models for continuous testing in DevOps environments.
- Conduct skill-gap assessments and workforce capability evaluations with client stakeholders.
- Work with clients to define needed skillsets, staffing models, and hybrid delivery options.
- Support interviewing, resource selection, and onboarding processes for managed services teams.
- Leverage NTT DATA s global talent pool for specialized skills (cloud, cybersecurity, DevOps, application, testing).
- Define seamless operating models integrating UAE onshore teams with NTT DATA s offshore/nearshore delivery centers.
- Establish clear workflows for ticket routing, escalations, 24/7 monitoring, reporting, and governance.
- Ensure global delivery compliance with SLAs, KPIs, contract terms, and quality metrics.
- Drive continuous improvement initiatives using automation, analytics, and AI-driven operations.
- Establish governance models: monthly/quarterly service reviews, performance dashboards, SLA reporting.
- Ensure adherence to industry frameworks such as ISO, NIST, MITRE, ITIL, COBIT, Agile/DevOps.
- Identify operational gaps and propose optimization or transformation initiatives.
- Design customer journey maps and operational maturity models.
Desired Candidate Profile
- Strong understanding of IT Infrastructure, NOC operations, endpoint management
- Cybersecurity operations, SIEM/SOAR/EDR/XDR platforms
- Public cloud operations (Azure, AWS)
- Application support/AMS, application modernization
- Testing services and automation tooling
- ITSM, ITIL, and operational governance
- Familiarity with RMM/NMS tools, ticketing systems, SIEM/SOAR, DevOps toolchains, and automation frameworks
- Experience designing large-scale managed service financial models and pricing structures.
- Ability to translate technical service operations into business value and outcome-based models.
- Strong commercial acumen in multi-year service contracts and transformation deals.
- Skilled in RFP response writing, proposal creation, bid defense, and negotiation.
Company Industry
Department / Functional Area
Keywords
- Managed Services Solutions Leader
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Dimension Data / NTT ltd
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Similar Jobs
IT Manager / Lead
Dizzaract Games
- 5 - 10 Years
- Abu Dhabi - United Arab Emirates (UAE)
Manager – IT Solutions
Confidential Company
- 12 - 25 Years
- Dubai - United Arab Emirates (UAE)
IT Manager
Isharaa
- 5 - 10 Years
- Dubai - United Arab Emirates (UAE)