Laundry Agent

Mandarin Oriental

About The Job

Based at the Mandarin Oriental Jumeira, Dubai within the Laundry Department, the Laundry Agent ensures that all guest laundry and uniform is washed, dry cleaned and pressed as per Mandarin Oriental, Jumeira Dubai standards and machinery and chemicals are used as intended.

As a Laundry Agent, you will be responsible for the following duties:

• Collect any guest laundry as requested
• Log and keep track of any incoming laundry items
• Answer laundry telephone as per standard
• Check and inspect the guest laundry for proper cleaning and treatment of the garments
• Wash, dry clean and press the guest laundry as per Mandarin Oriental, Jumeira Dubai standards
• Be able to operate different laundry machinery confidently
• Know how to identify and treat different fabric materials
• Package and deliver guest laundry to the rooms as per Mandarin Oriental, Jumeira Dubai standards
• Wash and press colleague uniforms as per care instructions
• Sort and collect soiled uniform items of colleagues
• Place and sort clean uniform items of colleagues onto the uniform conveyor belt
• Assist during linen inventory
• Ensure to keep laundry area tidy and clean at all time
• Keep track of F&B linen exchange
• Spot check on incoming linen and soiled linen from F&B for any damages, items, etc.
• Be attentive and willing to help guests and colleagues whenever needed
• Make sure that all laundry log sheets are filed and maintained in a structured and organised way
• Support the Public Area Team or Rooms Team whenever necessary
• Hand out and collect colleague s uniforms during peak operation hours
• Repair and issue uniforms for colleagues
• Respond to guest questions and needs professionally, timely and with a smile
• Handle guest complaints in a polite and professional manner
• Take ownership of any guest complaints
• Provide guest assistance, direction and information as requested
• Follow all MOQA, LQE, LQA, Forbes & FLHSS&E standards at all times
  
  

As a Laundry Agent, We Expect From You

• Senior High School Diploma or equivalent.
• Vocational Diploma in Hospitality related subject is an advantage.
• Minimum 1 year experience working in a luxury hotel environment.
• A minimum of 1 year Housekeeping experience in luxury hotels
• Middle East experience is an advantage.
• Hotel pre-opening experience is an advantage.
• Prior experience with HotSOS is an advantage.
• Clear communication; effective verbal and written communication skills in English is required.
• Arabic speaker is an advantage.
• Ability to plan and organize large projects.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
• Strong problem-solving skills.
• Professional appearance.
• Physical capabilities to stand for a long period of time.
• Flexibility to work overnight as required.