JAFZA Experienced Customer Service(Export Sea Freight Documents)

Confidential Company

Customer Service & Operations Coordinator:

Education

Bachelor’s degree in Business Administration, Supply Chain Management, International Trade, or a related field.

Experience

Minimum 2 to 4 years of experience in customer service, logistics coordination, or

export/import operations.

Prior experience working with freight forwarders, SGS, and export documentation is highly preferred.

Experience in handling customer complaints, documentation, and post-sales support is essential.

• Skills & Competencies:

Strong organizational and multitasking skills.

Proficient in Microsoft Office Excel, Word, Outlook experience with ERP and systems is a plus.

Excellent communication and interpersonal skills to liaise with internal teams and external stakeholders.

Attention to detail with a proactive and solution-oriented mindset.

Ability to work under pressure and meet tight deadlines.

Customer Service & operations Coordinator Key Responsibilities

• Act as the primary point of contact for all post sales customer inquiries, ensuring prompt

and effective communication.

• Maintain and regularly update the Export Tracker for all outbound shipments.
• Share the daily Export Tracker report by 9 AM, Monday to Saturday, with same-day

updates when necessary.

• Coordinate between the Import, Export, and Sales teams to streamline communication

and support cross functional tasks.

• Foster and maintain strong relationships with third-party vendors to ensure efficient

service and support.

• Collaborate with freight forwarders for Bill of Lading BL draft reviews, confirmations,

and Telex releases.

• Liaise with SGS for documentation processing and draft confirmations.
• Coordinate with customers on SGS checks, IDF acquisition, blank invoice submission, and document approvals.
• Handle and resolve customer complaints efficiently by coordinating with relevant departments.
• Maintain detailed reports on customer-reported discrepancies, shortages, and damages.
• Regularly update the Client Master Database to ensure accuracy of customer information.
• Track and manage customer claims, ensuring timely resolution and documentation.
• Undertake additional responsibilities as delegated by the Reporting Officer, in alignment