IT Support Engineer

NXSAR

Hiring a skilled and proactive to provide first- and second-line technical support within a Microsoft-based environment. The ideal candidate will have hands-on experience with Azure, Entra ID (Azure AD), Microsoft 365, Exchange Online, and core Windows desktop/server troubleshooting. You will be responsible for ensuring smooth daily IT operations, responding to user requests, maintaining system availability, and supporting the wider infrastructure and security frameworks.

Key Responsibilities:

• Provide first- and second-line IT support to end users across Windows and Microsoft 365 environments.
  
• Administer Microsoft Entra ID (Azure AD) accounts, security groups, and access permissions.
  
• Manage Exchange Online mailboxes, shared mailboxes, distribution groups, and email flow.
  
• Support Azure Virtual Machines, storage, and network configurations under supervision.
  
• Troubleshoot issues across Outlook, Teams, OneDrive, SharePoint, and Office applications.
  
• Perform system maintenance, updates, and patch management.
  
• Support device setup and configuration (Windows 10/11, mobile devices, and peripherals).
  
• Maintain and document IT incidents, assets, and change logs using ticketing systems.
  
• Assist with endpoint security, antivirus, and backup checks.
  
• Support network troubleshooting (Wi-Fi, switches, firewalls, VPNs).
  

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• Escalate complex issues to senior engineers and assist in project rollouts when required.

  Skills & Experience:
  

  • 1 3 years of experience in an IT support or service desk role.
    
  • Strong knowledge of Microsoft 365 administration, Azure portal, and Windows OS.
    
  • Familiarity with Microsoft Entra ID, Exchange Admin Center, and Intune desirable.
    
  • Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
    
  • Excellent problem-solving and communication skills.
    
  • Customer-focused attitude and ability to manage multiple priorities.
    
  • Experience with ticketing systems (e.g., Freshdesk, Autotask, Zoho Desk) preferred.

    Qualifications:
    

    • CompTIA A+, Microsoft Certified: Azure Fundamentals (AZ-900), or MS-900 preferred.
      
    • Degree or diploma in IT, Computer Science, or related discipline advantageous.

      Personal Attributes:
      

      • Proactive, detail-oriented, and eager to learn.
        
      • Able to work independently and within a small, dynamic team.
        
      • Professional, trustworthy, and committed to excellent customer service.
        
      • Must be located in Dubai