IT Service Desk Administrator II

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Employer Active

Posted 9 hrs ago

Experience

0 - 2 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Handle daily IT service requests and incidents via ticketing system, phone, email, and walk-ins.
  • Manage the IT counter to support employees with hardware, software, and access requests.
  • Provide first-level troubleshooting for Windows and macOS devices, including installation, configuration, and maintenance.
  • Support and administer Google Workspace (G Suite) accounts, apps, and integrations.
  • Basic network troubleshooting (LAN/Wi-Fi connectivity, VPN, printer setup, etc.).
  • Install, configure, and maintain applications such as MS Office 365 and collaboration tools.
  • Ensure timely escalation of unresolved issues to higher-level IT support teams.
  • Assist with new hire onboarding (laptop setup, account creation, orientation support).
  • Track and update asset inventory for laptops, peripherals, and accessories.
  • Provide support for audio/visual and conferencing equipment.
  • Deliver outstanding customer service, ensuring issues are resolved efficiently and communicated clearly.
  • Maintain documentation of processes, FAQs, and solutions for common issues.
  • Participate in IT projects such as system upgrades, security awareness, and process improvements.
  • Ensure compliance with IT policies, security guidelines, and data protection standards.

Desired Candidate Profile

Qualifications & Skills:

  • Bachelor s degree (or Diploma) in Information Technology, Computer Science, or related field.
  • Fresh graduates are welcome to apply; 1 2 years of IT support/service desk experience is preferred.
  • Strong knowledge of Windows and macOS troubleshooting.
  • Familiarity with Google Workspace (G Suite) administration.
  • Basic understanding of networking fundamentals (IP addressing, DNS, DHCP, Wi-Fi).
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and customer service skills.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Willingness to work flexible hours or shifts if required.

Company Industry

Department / Functional Area

Keywords

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