IT Manager - Vendor Management

Client of ITHR 360° CONSULTING FZE

Key Responsibilities

• Lead and manage the full lifecycle of IT vendor management from sourcing and contract negotiation to performance monitoring and renewal.
• Oversee day-to-day IT operations, infrastructure, and service delivery in collaboration with internal teams and external vendors.
• Utilize Vendor Management Systems (VMS) or applications (e.g., SAP Ariba, Coupa, ServiceNow, or similar platforms) to track contracts, SLAs, compliance, and performance metrics.
• Develop and implement vendor governance frameworks ensuring adherence to regulatory and internal IT standards.
• Evaluate vendor proposals, manage RFP/RFQ processes, and ensure cost optimization and quality delivery.
• Collaborate closely with finance and procurement teams for budget planning, forecasting, and cost control.
• Define and monitor vendor KPIs to ensure accountability, transparency, and continuous improvement.
• Drive technology sourcing strategies and contribute to the organizations IT roadmap.
• Lead a small team of IT specialists or coordinators supporting daily operational needs.

Qualifications & Experience

• Bachelors degree in Information Technology, Computer Science, or related field (Masters preferred).
• 710 years of IT experience, including 3+ years in a managerial or vendor management role.
• Proven experience using Vendor Management applications such as SAP Ariba, Coupa, ServiceNow, or equivalent tools.
• Strong background in banking, financial services, or fintech industries.
• In-depth knowledge of IT infrastructure, cloud solutions, and enterprise systems.
• Excellent negotiation, communication, and leadership skills.
• Familiarity with ITIL, PMP, or COBIT frameworks is an advantage.

Why Join ITHR?

• Opportunity to lead IT and vendor operations in a growing, innovation-driven company.
• Exposure to top-tier clients within the banking and financial sectors.
• Collaborative and multicultural work environment based in Dubai.