IT Help Desk Engineer POS Support
Sharaf DG
Employer Active
Posted 10 hrs ago
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Experience
4 - 9 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
Install, configure, and maintain POS terminals at cashier stations across multiple retail stores
Provide Level 1 and Level 2 help desk support for desktops, laptops, printers, and POS systems
Troubleshoot hardware and software issues related to end-user devices and peripherals
Respond to and resolve IT support tickets promptly, maintaining proper documentation of incidents
Coordinate with vendors and internal IT teams for hardware replacements, upgrades, and repairs
Conduct routine checks to ensure system readiness and compliance with IT standards
Support IT asset management, including inventory tracking and documentation
Travel to retail locations across the UAE to provide on-site support when required
Ideal Profile
Bachelor s degree in Computer Science, Information Technology, or related discipline
4 5 years of proven experience in IT support and POS system installation
Strong knowledge of Windows OS, networking fundamentals, and endpoint security practices
Familiarity with retail IT environments and cashier terminal operations
Excellent troubleshooting, problem-solving, and communication skills
Ability to work independently, manage priorities, and deliver under pressure
Valid UAE driving license and personal car mandatory
Desired Candidate Profile
Candidate Profile
Bachelor s degree in Computer Science, Information Technology, or related discipline
4 5 years of proven experience in IT support and POS system installation
Strong knowledge of Windows OS, networking fundamentals, and endpoint security practices
Familiarity with retail IT environments and cashier terminal operations
Excellent troubleshooting, problem-solving, and communication skills
Ability to work independently, manage priorities, and deliver under pressure
Valid UAE driving license and personal car mandatory
Company Industry
Department / Functional Area
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Sharaf DG
About the Company Sharaf DG is one of the UAE s largest electronics and lifestyle retailers, with a strong presence across the GCC. The company is known for delivering innovative retail experiences and robust IT-enabled operations to support its expanding network of stores and business units.