International Field Service Representative
Silvus Technologies
Employer Active
Posted 3 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
ROLE AND RESPONSIBILITIES
- Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
- Become an expert on the operation and application of Silvus unique radio and networking solutions and its advantages over competing technologies.
- Prepare and conduct product demonstrations for customer visits and equipment evaluations.
- Visit customer sites to provide technical support and deliver training.
- Troubleshoot failures and abnormal situations in the field.
- Collect and analyze field failures and abnormalities and provide feedback to the development team.
- Help the Design Engineers reproduce and troubleshoot problems.
- Travel up to 75% of the time and work on-site at the customers location.
- Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required.
- Minimum 1 year of experience as a Field Service Representative or equivalent.
- Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios.
- Proficiency with TCP/IP protocol and networking.
- Basic proficiency in English (reading and writing) is required.
- Proficiency in Arabic (written and verbal) required.
- Excellent organizational skills and attention to detail.
- Must be based in the United Arab Emirates (UAE).
- Willingness to travel to potential conflict areas in support of radios.
- All employment is contingent upon the successful clearance of a background check.
- Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
- Experience with operating and testing IP radios/modems is a huge plus.
- Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
- Proficiency with programming languages such as C/C++.
- Familiarity with Linux.
- Preferred Military background.
Company Industry
Department / Functional Area
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