International Field Service Representative

Silvus Technologies

THE OPPORTUNITY

Silvus is seeking an International Field Service Representative (IFSR) to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi- antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development.

This position reports to the Senior Sales Engineer and is a 100% remote position. Candidates must be based in the United Arab Emirates (UAE) to be eligible for remote work.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.
• Travel up to 75% of the time and work on-site at the customers location.
  
  

REQUIRED QUALIFICATIONS

• Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required.
• Minimum 1 year of experience as a Field Service Representative or equivalent.
• Minimum 1 year in, or supporting, the Ministry of Defense tactical communications with a focus on data networks and radios.
• Proficiency with TCP/IP protocol and networking.
• Basic proficiency in English (reading and writing) is required.
• Excellent organizational skills and attention to detail.
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