Inside Sales Engineer

Schneider Electric

We are looking for an experienced Inside Service Sales Representative to help us unlock further commercial value for our business.

What will you do?

The mission of the Field Services Inside Service Sales Representative is to maximize services revenue by establishing, building, and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he/she can be responsible to manage by delegation from outside sales services some tasks related to Strategic and Targeted Accounts.

Essential Responsibilities:

• Manage assigned Accounts.
• Customer qualification and platforming.
• Research contact and identify/plan key initiatives.
• Be the Single Point of Contact for the assigned accounts.
• Develop and maintain relationship with customer.
• Answer customer questions and educate on all SE services.
• report on sale and margin of accounts.
• Build and manage FS Opportunity Pipeline.
• Analyze & qualify opportunities in BFO.
• Meet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.
• Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads.
• Develop cross-selling between Line of Businesses service offer.
• Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country.
• Quote and close the deal for standard services offer.
• Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities.
• Keep up to date the data of Installed Base of the customers.
• Document all records of customer history in BFO.
• Respond on-time and on-quality to On-demand requests from the customers.

Qualifications

Who would be successful?

• Education: Bachelors/College Degree in Electrical / Electronics / Computer / Mechanical Engineering or equivalent.
• Experience: 2 to 4 years experience in IS/ Field Service Representative/ Customer Care.
• Understanding of field services, contract renewals or recurring revenue models is a plus.
• Negotiation and object-handling skills to close the deals or renew contracts.
• Ability to analyze sales data and identify growth opportunities

Soft skills:

• sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice is clear & understandable/ engaging & enthusiastic.
• Basic to intermediate skill in MS Office products (Excel, Word, PowerPoint), BFO.
• Familiarity with Schneider Electric products and services.
• Familiarity with phone, Internet, e-mail systems and social media
• Verbal and written communication skills
• Able to prioritize and manage multiple tasks and build customer relationships.
• Successfully complete assigned training paths and successfully engage in technical sales conversations.
• Language skills: must be English Speaking