In Room Dining Order Taker VOCO Hotels

[daytoday]

Order Taking:

- Receive room service orders via phone, ensuring clarity and accuracy of the order.

- Provide menu recommendations and answer any guest inquiries regarding the menu and services.

- Input orders into the Point of Sale (POS) system promptly and accurately.

Guest Interaction:

- Deliver exceptional customer service by being polite, attentive, and responsive to guest needs and requests.

- Address any special dietary requirements or preferences and communicate them to the kitchen team.

- Follow up with guests to ensure satisfaction with their orders and service.

Coordination with Departments:

- Coordinate with the kitchen and other relevant departments to ensure timely preparation and delivery of orders.

- Communicate any changes or special requests to the appropriate team members effectively.

- Monitor the status of orders and follow up to ensure timely delivery.

Billing and Payments:

- Ensure accurate billing of room service orders.

- Process payments, including room charges and other payment methods, following hotel policies.

- Address any billing inquiries or discrepancies promptly.

Inventory and Supplies:

- Maintain an inventory of room service supplies and ensure they are well-stocked.

- Report any shortages or issues with supplies to the Room Service Manager.

Cleanliness and Organization:

- Maintain a clean and organized work area, including the order-taking station and surrounding areas.

- Adhere to hotel standards for hygiene and cleanliness.

Team Collaboration:

- Work closely with the room service team and other departments to ensure smooth operations and a seamless guest experience.

- Assist with other duties as required, including preparing trays, setting up tables, and delivering orders during peak times.

[requirements]

PERSON SPECIFICATIONS:

Customer-centric

Presentable personality and hospitality traits