Housekeeping Team Leader The First Group

KEY RESPONSIBILITES

• Supervise the implementation of housekeeping standards and procedures in relation to:
  • Bedroom service
  • Bathroom service
  • Valet service
  • Cleaning service
  • Linen maintenance
• Maintain a current and thorough knowledge of all housekeeping systems.
• Assign tasks/rooms to the Housekeeping staff and show presence on the floors .
• Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
• Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
• Open and close the shift and ensure effective shift hand over.
• Prioritise arrival rooms.
• Liaise with Front Office for guest and hotel requirements.
• Ensure guest valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Manage lost property for the hotel

• Proven experience in luxury hotels as a housekeeping team leader or a similar role.
• Physical stamina and the ability to perform tasks that involve standing, walking, bending, and lifting.
• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Excellent time management skills and the ability to work efficiently within designated timeframes.
• Ability to work both independently and as part of a team.
• Ability to communicate properly and have good interpersonal skills.
• Flexibility to work shifts, including weekends and holidays.
• Knowledge of safety and sanitation standards and practices.