Hotel Cleanliness Expert (Room Attendant) Marriott International

LOVE WHAT YOU DO EVEN MORE

At Marriott, we believe exceptional guest experiences begin with how we treat our associates.

We re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:

• A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
• Professional growth and mentorship guided by some of the region s most accomplished hoteliers.
• Competitive salary and benefits, including on-property accommodation and full-board meals.
• Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
• Comprehensive medical and life insurance coverage.
• All the tools, resources, and support you need to excel every day.

OUR EXPECTATIONS FROM THE ROLE:

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.
• Acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Housekeeping Protocol

• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.
• Identify room assignments and type of cleaning required for each room.
• Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
• Document and report outstanding issues that need to be handled to the manager/ after shift is complete.
• Document and report any Lost & Found items according to standard operating procedure
• Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
• Support the sustainability program of the property to protect our environment and to achieve the green key certification, as HK cleanliness expert/supervisor, segregate empty water bottles/cans, pack separately and communicate with manager to arrange logistic etc.
• Sanitize Buggy and load supplies, chemicals, linens, as needed and HK buggy service schedule to follow up.
• Comply with quality assurance expectations, carryout ABC of HK & RPM deep cleaning of floor tiles /carpets shampooing, maintain LC brand standards to keep up GSS cleanliness score.
• Follow the hotel lost & found procedures and all found items to register and inform the HK manager immediately for its Dubai L&F portal registration.
• In alignment with the global standards on electrostatic spraying, as a hotel cleanliness supervisor you are responsible for using spraying followed by CTC Module 9 training in MyLearning.
• Ensure to follow the CTC procedures and update the checklist on a daily bases.
• Compliant with the protocols for servicing a guestroom with a known/presumed COVID guest and refer to the Global COVID-19 protocols and continent guideline for specific requirements During Stay and Upon Departure to follow CTC.
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
• Complete incident reports for any incidents or accidents that occur during shift.

Guest Rooms, Villas, and Suites

• Enter guest rooms following procedures for gaining access, such as knocking three times, saying Housekeeping, and ensuring vacancy before entering.
• Report missing hotel/resort property and damages to room to manager/supervisor.

Housekeeping Quality Control

• Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.
• Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.

Housekeeping Coordination

• Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out, but bags were found in the room).
• Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
• Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
• Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
• Prepare and distribute room assignments to Housekeeping staff.
• Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.