Hostess

IHG Hotels & Resorts

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Food Services / Hospitality
Function: Guest Services / Concierge
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Greet guests warmly and escort them to their tables, ensuring an exceptional first impression
* Manage reservations and distribute them fairly among servers according to the floor plan
* Handle phone inquiries politely and provide accurate information about menus, promotions, and special events
* Record and manage special requests such as VIP, birthdays, and anniversaries
* Support servers and runners when required to ensure seamless service delivery
* Maintain cleanliness and organization of the host station, following hotel hygiene and HACCP standards
* Take responsibility for cashiering duties as required
* Ensure guest satisfaction by responding to feedback and escalating complaints to supervisors when necessary
* Provide general information about the restaurant and the city to assist guests with their dining experience
* Deliver a courteous farewell to all departing guests to leave a lasting positive impression

Ideal Profile

* Previous customer service experience required; prior F&B experience is an advantage
* Excellent communication skills in English, both spoken and written; Arabic is a plus
* Familiarity with reservation platforms such as Open Table is an asset
* Pro Serve certification required
* Strong organizational and interpersonal skills with a problem-solving mindset
* Responsible, reliable, and able to work calmly under pressure in a fast-paced environment
* Ability to work independently as well as collaboratively within a team
* Flexible with shifts, including weekends and holidays