HOA Manager Dubai Investments PJSC

HOA Manager - Community Management will report to the General Manager

Responsibilities; General Management

• Effectively manage and oversee the day-to-day operations of owned properties, including residential, commercial and mixed used real estate.
• Association in accordance with the Standard Operating Procedures & Government Regulations.
• Prepare reports on progress and recommend changes in the community development plans

Customer Relations

• Actively participate in resolving complex building and tenant issues in coordination with landlords and ensuring tenant satisfaction.
• Manage residents & owners’ complaints and requests on daily basis on all communities.
• Liaises and provides support to the various departments for planning and delivery of community events and programs
• Manage maintenance issues arising on daily basis. Working with contractors to propose ‘Best’ solution to OA

Team Management and Automation

• Supervise staff and take responsibility for effective team performance, review performance and evaluate.
• Manage and control the allocation of resources including staff, equipment, consumables and chemicals with tracking sheets available.
• Ensure phased automation of processes to achieve productive and enhanced customer service and satisfaction.

Job Specifications

• Master’s degree in management or engineering will be an added advantage.
• Minimum 10 Years experience in Community Management/Owners Association management companies
• Must have minimum of 4 years of experience on the similar role.
• Completion of RERA courses M-100, M-200 Series and CMCA designation preferred.
• Comprehensive understanding of the Jointly Owned Property Law of 2019.