Head of Digital Customer Care
Client of Michael Page
Employer Active
Posted 7 hrs ago
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Experience
10 - 15 Years
Job Location
Education
Bachelor of Technology/Engineering(Electronics/Telecomunication)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Define digital vision across apps, B2B, and global platforms
- Lead product roadmaps and investment priorities
- Oversee delivery of new features and enhancements
- Analyse customer journeys and drive improvements
- Guide customer care and back-office operations
- Implement AI and automation for efficiency gains
- Align teams with customer experience strategy
Desired Candidate Profile
- Bachelor's in Engineering, CS, or Business
- Master's (MBA or similar) preferred
- 10+ years in fintech or digital banking
- Experience in fintech startups or banking roles
- Strong leadership across cross-functional teams
- Expertise in product and customer experience
Company Industry
Department / Functional Area
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Client of Michael Page
https://www.michaelpage.ae/job-detail/head-digital-customer-care/ref/jn-092025-6845297