Head of Citigold Private Client

United States Citigroup

Citigold Private Client (CPC) and Citigold (CG) are key segments within Citi's Wealth franchise. In the UAE, these segments serve a growing client base of over 40,000 banking and wealth clients, and more than 180,000 cards and unsecured lending clients. We offer comprehensive wealth management solutions, from traditional banking and lending services to sophisticated managed investments and capital market access, delivered through both offshore and onshore platforms. Our client-centric approach combines personalized, high-touch service from dedicated bankers and product specialists with cutting-edge digital capabilities.

As Head of CPC and CG for the UAE, you will lead and drive the growth of these key segments in a dynamic and competitive market. Reporting to the Head of Asia South Wealth and serving as a key member of the Asia South Wealth Management Team, you will be responsible for the overall profitability and performance of the CPC and CG segments in the UAE. This includes:

Strategic Leadership: Overseeing the execution of the Asia South Wealth strategic plan within the UAE, collaborating with regional and global teams to ensure alignment and drive growth.

Business Performance: Full accountability for delivering on business plans, including leading the front-office teams (client advisors and client servicing), growing Net New Investment Assets and revenues, managing expenses, and delivering on key performance indicators.

Client Focus: Championing a client-centric culture and ensuring the delivery of best-in-class solutions and services that meet the evolving needs of our CPC and CG clients. Driving innovation and leveraging digital capabilities to elevate the client experience. Engaging clients at events or in meetings to deepen and build their relationship with Citi Wealth.

Collaboration and Partnerships: Building and maintaining strong partnerships with key stakeholders across Citi, including Products, Wealth Continuum, Business Performance Office, Digital Growth, Wealth COO Office (including Data & Analytics), Wealth Ops, Technology, Finance, Human Resources, Marketing, Legal, and Compliance.

Risk and Control Management: Maintain strong relationships with regulatory bodies, ensure compliance with all applicable laws, regulations and internal policies. Foster a robust risk and control environment. Proactively identifying, assessing, and mitigating risks across all business activities. Protect and enhance Citi's brand and reputation.

Leadership and Development: Engaging, building and managing a high-performing wealth management team, fostering a culture of collaboration, excellence, and client focus. Leading, mentoring, and coaching senior managers, fostering a strong culture of compliance, ethical conduct, and proactive risk management. Ensuring the team has the necessary resources and skill sets to succeed.

Responsibilities:
P&L and Balance Sheet Responsibility:
Drive asset and liabilities growth actions to strengthen and meet all balance sheet targets with respect to self-funding ratio, LCR, and other metrics.
Drive sustainable business growth, growing Net New Investment Assets, growing revenues and profitability, offering differentiated customer value propositions and implementing an integrated digital and manned distribution platform which provides world class efficiency, experience and service quality to our customers.

Strategy:
Articulate and execute a compelling vision and business strategy to drive sustainable growth for the CPC and CG segment across UAE, ensuring cluster and global alignment of objectives, in co-operation with key stakeholders.
Communicate the vision of the future to motivate and engage all levels of staff and give them a clear understanding of where their work fits into the big picture.
Drive the strategic priorities and vision for CPC and CG in UAE.
Drive Wealth Advisor and Client Digital/Mobile strategies for CPC and CG segments.
Drive the planning and execution of the CPC and CG Technology Book of Work in UAE.

Customer Franchise Growth

Always ensure audit readiness and strong controls and secure successful internal and external audit results.

People Management:
Manage the organization with the right structure and right people to deliver business results.
Recruit, retain and develop talent across all key leadership positions, with a strong mix of local and international high potential future leaders.
Execute the Client Advisor growth plans, delivering the agreed front line capacity to service CPC and CG clients as well as the growth targets.
Strategically develop talent with on-the-job training, stretch assignments, formal leadership programs and other actions.
Be a coach and mentor and develop managerial skills of direct reports into high quality managers.
Take ownership of the managed team and ensure Citi people management practices are implemented to ensure an excellent employee experience across the employee life cycle.
Support the Wealth career path strategies, which includes driving the Wealth Talent Continuum actions, Training & Development activities and the execution of the Total Rewards firm s strategy.

Qualifications
Proven track record as a senior leader in key aspects of business management (strategy, sales, people leadership, financial performance, risk & controls).
15+ years of relevant strategic and operational work experience.
Proven track record in leading transformation and change, and ability to materially change business trajectory.
Extensive knowledge of consumer bank and wealth management products, services, and markets and understanding of the competitive landscape for the Affluent and High Net Worth Segments in the country.