Head Hostess BANYAN TREE

Responsibilities

• Lead the hostess team in greeting and seating guests, ensuring a professional, welcoming, and personalized experience from arrival to departure.

• Oversee and manage reservations and waitlists, ensuring accuracy, efficiency, and alignment with the venue s capacity and service standards.

• Supervise guest seating arrangements, accommodating preferences such as shaded areas, poolside views, and accessibility requirements.

• Maintain high service standards by monitoring hostess performance, providing guidance, and ensuring professional guest interactions at all times.

• Act as the main point of contact for guest concerns or special requests, ensuring swift and effective resolution.

• Coordinate closely with the kitchen, bar, and service teams to optimize guest flow, minimize delays, and enhance overall service delivery.

• Ensure the entrance, lobby, and waiting areas remain clean, organized, and inviting, while monitoring guest comfort during wait times.

• Oversee the celebration of special occasions, ensuring thoughtful arrangements and memorable guest experiences.

• Provide accurate and engaging information about menus, daily specials, and signature offerings, tailoring suggestions to guest needs.

• Monitor and maintain proper table turnover, ensuring prompt clearing and resetting of tables to maximize efficiency.

• Keep records of guest preferences and repeat visitors to deliver consistent, personalized service.

• Support team members during peak business hours, assisting in seating, guest relations, and maintaining smooth operations.

• Facilitate communication between management and the hostess team, ensuring alignment with operational goals and service standards.

• Lead by example, fostering a positive, collaborative, and professional work environment within the hostess and service teams.

• Attend and contribute to pre-shift briefings, training, and team meetings, ensuring continuous improvement and service consistency.

• Perform additional duties assigned by management to support departmental and property-wide objectives

Qualifications

• Minimum 2 years experience as a Head Hostess in fine dining or luxury hospitality, with at least 1 year in a supervisory/lead role.

• Excellent interpersonal and communication skills with the ability to manage guest interactions with professionalism and warmth.

• Strong leadership and organizational skills with the ability to manage a team and ensure efficient front-of-house operations.

• Familiarity with reservation and table management software (e.g., OpenTable, ResDiary, SevenRooms, or similar).

• Professional appearance and grooming in line with luxury hospitality standards.

• Ability to remain composed under pressure in a fast-paced environment.

• Strong knowledge of the restaurant s menu, specials, and unique offerings, with the ability to confidently provide recommendations.