Guest Service Specialist Hilton Hotels

Greeting and interacting with VIP and long-stay guests, providing assistance with their inquiries.

Managing the guest journey at all touchpoints: pre-arrival, arrival, stay, departure, and post-departure, ensuring seamless and personalized experiences.

Anticipating and exceeding guest expectations by ensuring preferences are met and leveraging opportunities to deliver exceptional service.

Monitoring VIP guest satisfaction by maintaining proactive and consistent communication throughout their stay.

Reviewing daily arrivals to flag VIP guests, coordinating amenities, and conducting room inspections in collaboration with the Personal Concierge team.

Being present in high-traffic areas, such as the lobby and public spaces, especially during peak times, to assist guests and provide visibility.

Handling and resolving guest concerns, recording details, and escalating issues to leaders as necessary, while ensuring adherence to Forbes 5-Star standards.

Maintaining a strong knowledge of the hotel s products and services, guest experience platforms, and online review systems to align with brand excellence.

Providing operational support to the guest relations team as needed.

What are we looking for?/strong>

Guest Service Specialist at Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the following skills and characteristics:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency