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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Receives guest calls, assists the guests in a professional and friendly manner.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- politely handle every query and exceed guest expectations.
- Maintain an up-to-date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
Desired Candidate Profile
Minimum 1-2 years experience in a similar role in a hotel.
- Fluency in English, both written and verbal communication skills.
- Additional language is an advantage.
- Energy and enthusiasm with an eye for detail.
Company Industry
Department / Functional Area
Keywords
- Guest Service Communication Agent
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