Guest Service Agent (Reservation/Call Center) PULLMAN

This job opportunity is with a planned starting date of 1st September 2025.

Key Responsibilities:

Reservations:

• Handle individual and group room reservation requests via phone, email, or other channels.

• Accurately enter bookings into the reservation system (e.g., Opera, PMS).

• Provide information about room types, rates, promotions, and availability.

• Upsell rooms and services to maximize revenue.

• Ensure all reservation details are accurate and updated.

• Process reservation modifications and cancellations in line with company policy.

Call Center Operations:

• Answer inbound calls promptly and professionally.

• Respond to general inquiries, complaints, or requests for information.

• Redirect calls to appropriate departments when necessary.

• Log all guest interactions in the CRM or ticketing system.

• Handle last-minute requests or emergencies calmly and efficiently.

• 1 2 years of experience in reservations, call center, or customer service.

• Familiarity with hotel reservation systems (e.g., Opera) and telephone systems.

• Excellent communication and interpersonal skills.

• Ability to multitask, stay calm under pressure, and solve problems efficiently.

• Flexible with working hours, including weekends and holidays.