Guest Service Agent MOVENPICK

We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure.

• Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.
• Handle room assignments, key issuance, and update guest preferences accurately in the PMS.
• Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.
• Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.
• Upsell room categories and promote hotel services to maximize revenue.
• Manage incoming calls, messages, and guest requests in a timely and courteous manner.
• Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.
• Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.
• Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.
• Follow up with guests on special requests, complaints, and service recovery actions.
• Process guest payments, room charges, deposits, and refunds accurately.
• Maintain proper documentation, reports, and shift handover notes.
• Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
• Adhere to hotel security, safety, and confidentiality protocols.
• Verify guest identification, maintain visitor logs, and follow standard front-office procedures.
• Follow brand standards and service guidelines at all times.