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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Guest Service Agent at the Waldorf Astoria Dubai International Financial Centre, you will serve on the Front Office Team to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Receptionist will complete the following tasks:
Check in the arriving guest and check out the departing guests in a friendly and caring manner enlivening True Waldorf Service
Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.
Ensure that the front office leaders are kept fully aware of any relevant feedback from guests
Demonstrate a high level of engagement including True Waldorf Stories for our guests
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow Waldorf Astoria brand standards
Assist other departments, as necessary
Perform related duties and special projects assigned
Desired Candidate Profile
A passion for delivering exceptional service
Professional manner with an emphasis on hospitality and guest service
Calm, efficient and organized with great attention to detail
Excellent personal presentation, grooming and communication skills
Company Industry
Department / Functional Area
Keywords
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Hilton Hotels
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2308296&lang=en