Guest Service Agent (Russian Speaker) ACCOR

As a Guest Service Agent, you will play a key role in creating memorable experiences for our guests from the moment they arrive until their departure. You will deliver a warm welcome, manage check-in and check-out processes efficiently, and ensure every guest receives personalized and professional service. With your genuine hospitality, excellent communication skills, and problem-solving abilities, you will represent the spirit of Hawar Resort by Mantis and the Accor brand.

Key Responsibilities:

• Professional Appearance: Maintain the highest standards of grooming and uniform presentation at all times.

• Guest Arrival & Departure: Handle guest check-in, check-out, and fond farewells promptly and courteously in line with hotel standards.

• Guest Assistance: Provide accurate information and assistance on resort facilities, services, and nearby attractions to enhance the guest experience.

• Guest Relations: Anticipate guest needs and handle inquiries, requests, and complaints courteously and effectively.

• Cashiering & Billing: Manage payments, deposits, and billing transactions accurately, following cashiering and financial control procedures.

• System Operations: Use Opera or a similar Property Management System for reservations, registrations, and guest profiles efficiently.

• Service Recovery: Handle guest concerns with empathy and efficiency, ensuring prompt resolution and guest satisfaction.

• Brand Ambassador: Represent Accor and Mantis values through a consistent, guest-centric approach.

• Team Collaboration: Communicate effectively with other departments to ensure smooth daily operations.

• Compliance & Safety: Follow all hotel policies, standard operating procedures, and emergency protocols.

• Training & Development: Attend daily briefings, training sessions, and team meetings as required.

• Other Duties: Perform additional responsibilities or projects as assigned by management.