Guest Service Agent Front Office

M venpick Hotels & Resorts

Hotel Overview:

Nestled along the picturesque Arabian Gulf beaches, M venpick Hotel Jumeirah Beach is a modern 5-star hotel that promises an unparalleled experience of comfort and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, M venpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What Is In It For You

• Gain access to over 1,000+ Hospitality Learning programs through Learn Your Way - a comprehensive learning platform of Accor.
• Come be a part of limitless world of Accor, filled with opportunities - to learn, grow & develop your skills within 54+ brands across 121+ countries.
• On the job learnings and exposure to get you settled in your new role, under extremely competent industry leaders who will help you, guide you and prepare you for future success.
• You can make a difference by joining us in the hotels Social Care & Impact strategy wherein you can contribute towards our ongoing Environment Societal Governance related initiatives.
• Be a part of a winning team which shall allow you to think outside the box, challenge the status-quo and belong!
  
  

Job Description

• Register and process check-in for all arrivals, ensuring a warm welcome and smooth transition for guests.
• Update and check guest information into the computer system after a complete check-in, maintaining accuracy and attention to detail.
• Prepare for daily arrivals in terms of room allocation, checking traces for any special requests of guests, and coordinating with housekeeping to ensure rooms are ready.
• Be accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests departure, maintaining financial accuracy at all times.
• Provide friendly, smooth, courteous service to guests and respond promptly to all requests and enquiries at all times, ensuring guest satisfaction.
• Take initiative to add a personalised experience for each guest, going above and beyond to exceed expectations.
• Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow-up, reporting it promptly to supervisors.
• Check and convey messages to guests in a timely and professional manner.
• Maintain an in-depth knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.
• Assist with concierge duties as needed, including making restaurant reservations, arranging transportation, and providing local recommendations.
• Manage group check-ins and check-outs efficiently, coordinating with other departments to ensure a seamless experience.
• Conduct regular room inspections to ensure all rooms meet the hotels high standards before guest arrival.
• Participate in regular training sessions to stay updated on hotel policies, procedures, and industry trends.
• Assist in maintaining the cleanliness and organisation of the front desk area and lobby.
• Support other front office functions such as switchboard operations and bellhop services when required.
  
  

Qualifications

• Minimum 1-2 years experience in a similar role in a 5 star hotel.
• Fluency in English with excellent written and verbal communication skills.
• Additional language is advantage.
• Experience with Opera software is a plus.
• Energy and enthusiasm with an eye for detail.
• Diploma or degree in Hospitality Management or related field preferred.
• Strong customer service orientation with the ability to anticipate guest needs.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Excellent problem-solving skills and ability to remain calm under pressure.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong multitasking abilities and efficient time management skills.
• Professional appearance and adherence to grooming standards.